ServiceNow stands out as one of the leading solutions in Information Technology Service Management (ITSM) today. Business functions rely heavily on the IT management system hosted in the cloud. So, mastering ServiceNow development indicates a promising future ahead.

But how to become a ServiceNow developer? ServiceNow certification plays a crucial role in this regard.

A ServiceNow certificate demonstrates your abilities to both potential and current employers. Obtaining ServiceNow certification provides acknowledgment within the industry, a unique edge over competitors, enhanced efficiency, impressive results that contribute to customer satisfaction, and valuable hands-on experience with the Platform.

Let’s find out all about ServiceNow development.

Becoming an Expert in ServiceNow Development

A ServiceNow developer is a software developer focused on the ServiceNow platform. They create, develop, and resolve issues with applications. In addition to developing custom applications, ServiceNow developers might also oversee the Platform and its infrastructure. They handle tasks like architectural changes, integrations, and new module implementation.

Training and certification offer hands-on instruction to empower you in mastering ServiceNow development and reaching your goals. ServiceNow and its Certified Training Partners, like NowTribe, offer courses to help you succeed with the Now Platform.

After achieving ServiceNow certification, you can enjoy recognition in the industry and stand out from the competition. The certification helps you enhance productivity and boost user community satisfaction.

Certification Pathways that ServiceNow Offers 

1.   Implementer Path

The implementer path will guide you in efficiently and effectively deploying ServiceNow products into customer environments. It is ideal for new consultants and experienced professionals aiming to enhance their skills and stand out in the field.

2.   Developer Path

The learning path is focused on setup, coding, and connecting systems. It helps you discover the process of developing applications, which includes designing application tables, developing and implementing forms, managing access, and integrating workflows into your applications.

3.   Administrators

The ServiceNow administrator path focuses on managing the Platform. The path helps you explore the key components of effectively managing and sustaining the Now Platform.

Learning Path for ServiceNow Development

A suitable certification pathway to becoming a ServiceNow development professional is the Certified Application Developer (CAD) Learning Path.

CAD certification assesses your skills in designing applications, including creating the user interface and applying business and database logic. It is crucial to grasp the skills needed to write, test, and debug both client-side and server-side scripts. You should also be able to manage applications, implement security measures, and automate processes using various tools. Successful CAD candidates can design and implement a user interface, considering various aspects such as requirements, usability, form, design, platforms, and scripts.

The CAD exam includes 60 questions that target six distinct learning areas, each contributing a specific percentage to the overall exam content. These consist of:

1. Designing and Creating an Application (20%)

2. Application User Interface (20%)

3. Security and Restricting Access (20%)

4. Application Automation (20%)

5. Working with External Data (10%)

6. Managing Applications (10%)

Steps on How to Become a ServiceNow Developer

·   Understand the Basics of ServiceNow

ServiceNow is a cloud-based platform mainly utilized for ITSM, yet it also offers functionalities in various fields like IT Operations, HR, security operations, and beyond. To achieve proficiency, having a solid understanding of the essential modules and processes is crucial.

·   Enroll in ServiceNow Training  

Begin with formal training provided by ServiceNow. Some of the courses that can help you learn the Platform effectively include ServiceNow Fundamentals, System Administration Certification and Application Developer Course.

·   Engage in Hands-on Activities

Gaining practical experience is essential for becoming an effective ServiceNow developer. ServiceNow offers complimentary personal instances for developers, allowing you to explore various features, create custom applications, and resolve issues without the worry of disrupting anything in a live environment.

·   Learn Scripting

Proficiency in JavaScript is essential, as it’s the primary scripting language used in ServiceNow. Learn to effectively utilize GlideRecord, GlideSystem, and various other server-side scripting tools for handling data and implementing business logic. It's important to understand asynchronous scripts, particularly when working with APIs and integrating with other systems.

·   Perfect Your Processes and Automate Tasks

Workflows are central to ServiceNow's automation capabilities. ServiceNow’s Flow Designer allows you to streamline processes effortlessly with intuitive drag-and-drop functionality, all without the need for coding. Discover how ServiceNow can streamline and automate tasks across different IT systems. Learn the process of connecting external systems through REST and SOAP APIs.

·   Grasp the concepts of UI/UX.

ServiceNow offers extensive customization options. It's important to design forms, portals, and dashboards that are easy for users to navigate. Learn how to create custom portals with user-friendly interfaces.

·   Become Familiar with APIs and Integrations

A skilled ServiceNow developer should be adept at integrating ServiceNow with various systems, often requiring proficiency in working with APIs. Learn how to utilize external APIs and make ServiceNow APIs available for other systems to access.

·   Learn Security, Governance and Best Practices

Ensuring security and governance is essential for ServiceNow development and implementation, particularly when handling sensitive information or working with large organizations. Learn how to effectively manage user roles and access permissions in ServiceNow to maintain data integrity and security. Establish guidelines to manage data entry and maintain high standards of data quality. Explore ways to enhance query efficiency, refine scripts, and reduce the effect on system performance.

·   Get Ready for Certifications

• ServiceNow provides a range of certifications that can help confirm your abilities. CAD certification is essential for demonstrating your skills in building and customizing applications in ServiceNow.
• The Certified Technical Architect (CTA) certification is designed for experienced individuals. It demonstrates your ability to design and oversee ServiceNow deployments effectively.

·   Engage with the ServiceNow Community

• The Platform is updated with new releases every six months. Join the ServiceNow community, like NowTribe, to stay informed about the latest features, effective strategies, and improvements.
• Connect with other ServiceNow developers to address challenges and exchange insights. Attend ServiceNow's annual conferences to learn about the latest trends and features and network with other professionals.

By following these steps, you’ll be well on your way to becoming a proficient ServiceNow developer.

Final Thoughts

Becoming an expert in ServiceNow development can enhance your career opportunities. By adhering to a clear plan, acquiring practical experience, and equipping yourself with the appropriate tools, you can achieve your certification and open doors to new career possibilities. Whether you're just starting with ServiceNow or aiming to enhance your abilities, obtaining certification is a fantastic method to demonstrate your knowledge and remain competitive in the fast-changing tech environment.