Let’s Study How to Fix QuickBooks Email Not Working Issue

Let’s Study How to Fix QuickBooks Email Not Working Issue

Many times, the users might confront QuickBooks email not working issues while sending the emails or reports. This issue might occur due to inaccurate email settings. Moreover, it could also appear when the user enters the wrong email address or password. Unfortunately, it restrains the users from sending emails, which might hamper the ongoing tasks. Therefore, it’s necessary to thoroughly review this guide and use the solutions to address the issue. 

Are you unable to send the email due to the occurrence of QuickBooks email not working issue? Call us at tfn and talk to our QB professionals to obtain the appropriate solutions. 

Unable to Send Emails From QuickBooks? Reasons Explained. 

Before moving on to the troubleshooting section, it is essential to find out the root causes that trigger the inability to send emails from the QuickBooks issue. Let’s have a look at all those causes given below. 

    • Inappropriate email preferences set in QuickBooks might stop you from sending emails. 
    • Sometimes, users might get QuickBooks email not working issue due to incorrect Windows Firewall settings. 
    • Problems with network connectivity might prevent users from sending emails in QuickBooks. 
    • In other cases, the issue may arise due to damage or corruption in the Mapi32dll.file. 

Top Solutions to Rectify QuickBooks Unable to Send Email Issue Smoothly 

Now that you know all the factors that cause QuickBooks to be unable to send email issues, it’s time to fix it. To do so, you must review all the solutions given below closely. 

Solution 1: Cross-verify the Internet Explorer Settings Thoroughly 

To configure the Internet Explorer settings, you must follow the following steps. 

    • Open the Internet Explorer on your workstation and hit the Tools tab. 
    • After that, click the Settings menu and then choose the Internet Options. 
    • Now, you must browse to the Programs tab, Set Programs, and then the Set Your Default Programs option. 
    • Next, you must opt for the email service that you require to send emails through QuickBooks. 
    • Once the changes in the mail are done, hit the Apply and then tap on the OK tab. 
    • In the end, close the Internet Explorer window and then send the emails again to see if the issue exists.

Solution 2: Setting the Email Preferences Again in QuickBooks

For configuring the email preferences accurately in QuickBooks, implement the steps below. 

    • Primarily, launch the QuickBooks application and hit the Edit tab. 
    • After that, choose the Preferences tab, and if you are accessing Microsoft Outlook with Microsoft Exchange Server, try to log in to Outlook.
    • Thereon, select the Send Forms option and hit the My Preferences tab.
    • Next, switch to Outlook as your email option and then click the OK tab. 

Later on, you must try sending a test email through the QuickBooks application. If you are still having issues sending emails, make the necessary changes to the preferences. 

    • The users must hit the Edit menu and select the Preferences tab. 
    • Now, go to the Send Forms tab and tap on the My Preferences tab. 
    • Following this, browse to the QuickBooks Email or Webmail option and then click OK. With this, you will notice that the preferences will be disabled automatically.  
    • After this, resume applying the same steps again and return to the My Preferences tab. Later on, hit Outlook and then the OK tab. 
    • Next, you must close the QuickBooks application and all other programs that are previously open. 
    • Finally, restart your computer and try sending emails through QuickBooks to see if the issue still persists.

Solution 3: Repair the Damages Present in the MAPI32.dll File

Before applying this solution, it is necessary to start the test run to prevent the issue. 

    • In the first step, relaunch your PC and then open your Microsoft Word application. 
    • Now, launch a new document on Word and hit the File menu. From the sub-menu, choose the Send tab and then the Email as PDF Attachment. 
      
After that, you must send a test email using the Microsoft Word application. If you are unable to send the email through Word but are not using QuickBooks, then resolve the issues with the MAPI32.dll file. 

    • Press the Windows logo key to present the Start menu, and then open Microsoft Word. 
    • After this, you must browse to the following path “C: >> Windows >> System32” and then go further. 
    • Thereon, open the Fixmapi.exe file and use the instructions on the screen for the repair process. 
    • Now, restart your computer after repairing the file. 
    • At last, open your QuickBooks application and then try sending a test mail to see if the QuickBooks email not working issue exists. 

Solution 4: Start Changing Your Email Address 

For the users who have recently transferred from QuickBooks Desktop to QuickBooks Online version, they are required to reset their email address. For that, all you require is to do the following. 

    • The first and foremost step is to sign into a QuickBooks Online account with the correct login credentials. 
    • After this, tap on the Settings tab, and from there, select the Account & Settings tab. 
    • Thereon, opt for the Company section and click the Edit option present within the Contact Info. 
    • Next, you must start verifying the email address and make the necessary changes accurately. 
    • At last, when the changes are made, hit the Save tab and then the Done option to accomplish the task. 


Concluding This Post!!

So, here we ensure that the solutions given above will help you in fixing the QuickBooks email not working issue. Thus, it will help in sending emails or reports without any issues in QuickBooks. Furthermore, if you are looking for any guidance, you can have a conversation with our QuickBooks experts. They will provide you with step-by-step instructions to resolve the issue under the expert’s supervision without making much effort. 

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